Frequently Asked Questions from Our Customers

Have any Questions?

What are your working days/hours?

Our online laundry service operates from

Monday to Saturday between 9:30 AM and 6:30 PM.

You can choose from the following slots for laundry pickup:
A. 09:30 AM – 01:00 PM
B. 01:00 PM – 04:30 PM
C. 04:30 PM – 06:30 PM

Is there a minimum order amount to avail free delivery?

Yes. All laundry orders for Rs.700 and above get free delivery.

When do you weigh the laundry?

Our laundry chief will weigh your laundry at the time of pickup after separating and packing your laundry in our laundry bags.

Your laundry will be weighed in front of you using a digital weighing scale.

What is the process of using your laundry service?

• Call/WhatsApp us on 0317-5286379 or place an order on our website www.washup.com.pk , select a slot for your laundry pickup, and share your address.
• One of our riders will arrive for laundry pickup, note down the laundry items, separate the clothes and add them to laundry bags, and weigh them in front of you on a digital weighing scale.
• We will wash, iron, and fold/hang your laundry and deliver it back in 96 hours (except Sundays and public holidays).

Do you offer laundry pickup in my area?

We are currently operating in the following areas of Karachi:
• DHA
• Clifton
• P.E.C.H.S
• Bahadurabad
• KDA

We are soon expanding to other areas of Karachi and to Lahore and Islamabad.

How long do you take to do the laundry?

We deliver your laundry within 96 hours of pickup.

What time will your rider pick up the laundry?

Our rider will pick the laundry at your preferred time slot. We are currently offering the following pickup slots:
A. 9:30 AM – 01.00 PM
B. 1:00 PM – 04.30 PM
C. 4:30 AM – 06.30 PM

Is it possible to have my clothes delivered to an alternate address?

You can have your laundry delivered to an alternate address if the new address is within our service areas: DHA, Clifton, P.E.C.H.S, Bahadurabad, or KDA.

I wasn’t home at the time of delivery. Do I have to pay extra delivery charges now?

We understand you have a busy schedule so we will not charge you extra, however if it is a recurring issue we may ask for an additional delivery fee of Rs. 100.

Can I reschedule the laundry delivery time?

Please request a reschedule at least three hours before your pickup slot.

What are your delivery charges?

We charge Rs.100 for pickup and delivery. We offer free pickup and delivery on all orders above Rs. 700!

Can I drop the laundry at your unit myself?

We do not allow self-delivery of laundry to our unit. Please schedule a laundry pick up from the following slots:
A. 9:30 AM – 01.00 PM
B. 1:00 PM – 04.30 PM
C. 4:30 AM – 06.30 PM

Do you accept online payments?

We accept online payments, please get in touch with our customer service by calling/WhatsApping us on 03175286379.

When do you calculate the laundry costs?

The laundry costs are calculated at the time of pickup after weighing your laundry.

Are all charges tax inclusive?

Yes. All charges are inclusive of tax.

Do you have a minimum order amount?

We would love to do your laundry, even if it’s one shirt.

Do you offer monthly packages?

We do not offer monthly packages.

Can you deliver sooner than 96 hours?

We do not offer urgent services as of yet. However, get in touch with our customer support team and discuss the possibility of a quicker delivery.

Call or WhatsApp us on 0317-5286379.

What kind of detergents do you use?

We use important detergents and gentle fabric softeners for our laundry services. We choose the highest quality products, keeping your laundry new.

How do I know how many pieces will fit in a kg?

That’s one of the most frequently asked questions, and we have made it simpler with our calculator. Now check how many pieces fit in a kg and calculate the laundry costs right away.

Click here for the calculator.

What happens after the laundry pickup?

• Once your laundry reaches our washing unit, the items are recounted and cross-checked to eliminate possibilities of human error during collection.
• We inform you of any changes, if any, before further processing your laundry.
• Unlike traditional dhobi services, our process is digital. We enter the laundry details into our system for software-generated tags. Your laundry won’t be lost or exchanged with another client.
• We then send your laundry for washing, drying, ironing, and folding/hanging.
• Our QA team checks every laundry piece before sending it for delivery.
• Our rider delivers the laundry back (in 96 hours).

What do your laundry services cover?

We offer water-based washing and ironing services. We wash your laundry using imported detergents and gentle softeners, and you can choose to receive your laundry as folded or hanged.

We are currently testing our dry-cleaning services and will be launching soon. Stay tuned.

How soon will you pick up the laundry after I book?

Our rider will pick up your laundry on the next working day at your preferred time slot.

The services provided by Washup (the Company), as stated and in respect of the items (the Articles) enumerated on the front of this receipt (each a Service and collectively the Services), are strictly subject to your (the Customer) compliance with the terms and conditions set forth below.

This agreement is strictly between the Company and the Customer and does not in any way constitute or imply any relationship with any other person and the Company shall not be responsible to any other person in respect of the Services hereby provided

The Customer shall count the Articles to be handed over to and/or received from Washup at the time of pickup or delivery, as the case may be, in order to verify the Articles against the receipt provided to the Customer by the Company’s delivery representative. Please inform the helpline in case of any missing Articles immediately and no later than within three (3) calendar days of receiving delivery of the Articles. The Company will not be responsible for any complaints and/or claims made after the expiry of three (3) calendar days from the date of delivery of the Articles.
The Company is not responsible for the loss of, or damage to any personal or non-cleanable items left in any Article, such as money, jewelry, etc.
All Articles will be held and Services will be provided in their respect by the Company using utmost care, but owing to the condition of the Articles or any non-apparent/non-visible defects in its material, there is a possibility of discoloring or shrinkage. Such Articles are accepted for cleaning at the Customer’s risk and the Company will not accept any responsibility for any damage or alteration to the Article(s) that is not caused by the negligence or fault on the part of the Company.
In case of any loss or damage to the Articles caused by the Company, as the Company shall determine, compensation will be provided to the Customer, which shall not exceed three times the value of the Service of the lost or damaged Article. Compensation shall only be provided in the form of service coupons to be issued by the Company, which may be used to avail the Company’s services. The Company shall not be liable for any monetary compensation in the case of any loss or damage to any Article(s) and the Customer agrees without exception, to limit the liability of the Company to this extent. The Customer shall not be entitled to any amount of compensation in excess or in any other circumstance, except as herein agreed.
The Company accepts no liability for "special care" & delicate items that require special attention during the cleaning process, even if the Customer has informed the Company’s representative of such requirements. For your convenience, please inquire about washing instructions by contacting the Company’s helpline in advance of handing over any Article to the Company’s representative.
The Company does not accept the loss of or damage to Article(s) as may be caused by theft, fire, breakdown, accident, war, strike, or any other circumstance that is beyond the control of the Company.
The Company reserves the right to refuse cleaning of any Article due to defects found during the inspection stage.
Removal of stains is a part of the process of Services, but a complete removal of stains cannot be guaranteed. Therefore the Articles will be processed at the Customer's risk, as stain removers can damage the strength and color of the articles.
The Company shall not be held responsible for the loss of or damage to any ornaments/ jewelry fittings on the article.
The Company accepts payment in cash only, upon delivery of the Articles to the Customer. The Company and its delivery representative retain the right to refuse the delivery of any Article(s) in case the complete order bill payment as stated on the front of this receipt, is not provided. A copy of this receipt will be handed over to the Customer at the time of collection of the Articles by the Company’s representative.
The Company’s working hours are between 10:00AM-5:30PM from Mondays to Saturdays. The Company will not be open on Sundays and on all federal, provincial and festival holidays. The Company shall not liable to respond to the Customer’s inquiries during these holidays, or other than during the stated working hours of the Company.

Frequently Asked Questions